FAQs

Q: What is the return policy?
A: We gladly accept exchanges of non-personalized products, within 30 days of receipt. View return policy.

Q: What are the shipping options?
A: Free international shipping for orders over $35 or freight based on weight from $3.99 for orders under $35.

Q: When will I receive my order?
A: International orders normally arrive within 7-20 business days of shipping.

Q: What do I do if I never received my order?
A: If you haven't received your package, contact us at info@toubaby.com within 30 days of expected delivery and we'll do everything we can to help.

Q: What do I do if I received a defective order?
A: Contact us immediately at info@toubaby.com with “Defective item” in the subject line. We will send you a return label and exchange the item if it's in stock or provide you with a refund once we receive the defective item.

Q: How do I make changes to an order I've already placed?
A: Not to worry. Contact us at info@toubaby.com and we will do our best to help you make a change.

Q: How do I contact your company if my question isn't answered here?
A: Email us at info@toubaby.com. We will be sure to back to you within 24 hours.

Review Medals